FREQUENTLY ASKED QUESTIONS

 Q: How far in advance should I book?

A: We recommend that you book sooner rather than later to ensure that your event date is reserved.

Q: Do you require a deposit at time of booking?

A: To reserve your event date with us we require a 50% non-refundable deposit, with the remaining balance due two weeks prior to your event date.

Q: Can adjustments be made to my invoice after the deposit is made?

A: Yes! Adjustments to your rental order can be made up until two weeks before your event date.

Q: When and where can we pick-up/drop-off our decor rentals for our event?

A: Rental pick-ups and drop-offs are by appointment only! Pick-ups are scheduled for Wednesday afternoon/evening, and drop-offs are scheduled for Monday morning. Our current pick-up location is 2350 Stevenage Drive Unit 4 Ottawa, Ontario K1G 3W3.

Q: Do you travel?

A: Yes! Simply provide us with the address of your event, and we can determine our travel fees associated with our services.

Q: Is all of your inventory listed on your website?

A: Yes, but we are continuously adding to our inventory so if you are looking for something specific please don’t hesitate to ask us!

Q: Am I able to change my event date after booking?

A: We will make our best effort to try and accommodate any date changes, however we may not be able to accommodate you depending on our prior commitments. Date changes for any reason will be charged a fifty dollar ($50.00) administration fee.