FREQUENTLY ASKED QUESTIONS
Q: How far in advance should I book?
A: We recommend that you book sooner rather than later to ensure that your event date is reserved.
Q: Do you require a deposit at time of booking?
A: To reserve your event date with us we require a 50% non-refundable deposit, with the remaining balance due two weeks prior to your event date.
Q: Can adjustments be made to my invoice after the deposit is made?
A: Yes! Adjustments to flowers orders can be made no later than three weeks before your event date, and adjustments to rentals can be made up until two weeks before your event date. Please note that the initial deposit of 50% is non-refundable so you will not be refunded for adjustments made to your order that bring the total to a lesser amount than the initial deposit. Our rentals and services are also only reserved on a first come first serve basis, and we often take on several events each weekend so booking with us does not give you exclusive rights to everything else that we offer.
Q: When and where can we pick-up/drop-off our decor rentals for our event?
A: Decor rental pick-ups and drop-offs are by appointment only! Pick-ups are scheduled for Wednesday afternoon/evening, and drop-offs are scheduled for Monday morning. Our current pick-up location is 2350 Stevenage Drive Unit 4 Ottawa, Ontario K1G 3W3.
Q: Do you travel?
A: Yes! Simply provide us with the address of your event, and we can determine our travel fees associated with our services.
Q: Is all of your inventory listed on your website?
A: Yes, but we are continuously adding to our inventory so if you are looking for something specific please don’t hesitate to ask us!
Q: What is your cancellation policy?
A: If a cancellation is made by the client for what ever reason prior to fourteen days before the event date they will receive a refund of money paid excluding the non-refundable 50% deposit. If the cancellation is made less than fourteen days before the event date no refunds will be made.
Q: Am I able to change my event date after booking?
A: We will make our best effort to try and accommodate any date changes, however we may not be able to accommodate you depending on our prior commitments. If we are unable to do so any payments made excluding the non-refundable 50% deposit will be reimbursed. Date changes for any reason will be charged a fifty dollar ($50.00) administration fee.
