A: You can place an order through our website, or contact us directly by phone or e-mail!
Q: How far in advance should I book?
A: We recommend that you book sooner rather than later to ensure that your event date is reserved.
Q: Is there a minimum rental amount?
A: No! We do not have a minimum order amount!
Q: What are the payment terms?
A: We require a 50% non-refundable deposit, with the remaining balance due 2-weeks prior to your event date.
Q: Can adjustments be made to my invoice after the deposit is made?
A: Yes! Adjustments to your rental order can be made up until 2-weeks before your event date.
Q: Where are you located?
A: Our current location is 2350 Stevenage Drive Unit 4 Ottawa, Ontario K1G 3W3.
Q: Can I pick-up and drop-off the rental items myself?
A: Yes! Pick-ups are on Wednesdays between 9:00 AM and 5:00 PM and drop-offs are on Mondays between 9:00AM and 5:00PM. In the event of a holiday Monday, items are due back Tuesday between 9:00AM and 5:00PM. Note: In 2026 we will be moving our pick-up day to Thursday!
Q: Do you travel?
A: Yes! Simply provide us with the address of your event, and we can determine our travel fees associated with our services.
Q: Is all of your inventory listed on your website?
A: Yes, but we are continuously adding to our inventory so if you are looking for something specific please don’t hesitate to ask us!
Q:Am I able to change my event date after booking?
A: We will make our best effort to try and accommodate any date changes, however we may not be able to accommodate you depending on our prior commitments.
Q: What if something is damaged or missing?
A: You are responsible for all rented items. Charges will apply for missing or damaged items. You will be notified within 48-hours, and you have 72-hours to return the missing item(s) before replacement fees are charged.
Q: Are your table linens cleaned between rentals?
A: Yes! They are professionally washed, ironed, and hung between rentals. However, due to handling and the nature of the fabric, minor stains or wrinkles may still be present.
Q: How should I return flatware, glassware, and dinnerware after my event?
A: Shake out all linens to remove food, confetti, and debris, and if damp, store them loosely in a cool, dry area without sealing them to prevent mold or damage.
Q: How should I return flatware, glassware, and dinnerware after my event?
A: All items must be rinsed or emptied of food and liquid before return.
Flatware should be free of food debris and placed back in the provided containers.
Dinnerware should be scraped clean and stacked in the original crates.
Drinkware must be emptied and placed back in the original racks, or boxes provided.
